Effective Date: 29 September 2026
Last Updated: 29 September 2026
This Shipping & Delivery Policy explains how Akshatam Foundation (“Akshatam Foundation”, “we”, “us”, or “our”) handles the delivery, dispatch, collection and distribution of physical goods, documents, certificates, materials, products and other items that may be provided through our website or charitable activities.
Website: https://akshatamfoundation.org/
Akshatam Foundation is primarily a charitable and social welfare organisation. Most donations made through our website are financial contributions and therefore do not involve the shipment of a physical product.
1. Scope of This Policy
This policy applies, where applicable, to:
- Physical products purchased through the website
- Educational or training materials
- Course-related materials
- Certificates or documents sent physically
- Foundation publications or merchandise, where offered
- Physical items donated to the Foundation
- Relief materials
- Ration kits
- Clothing and other charitable goods
- Medical or humanitarian supplies
- Equipment or other resources
- Any other physical item that Akshatam Foundation agrees to deliver, dispatch or arrange for collection
The Foundation's website also provides information about accepting physical donations such as ration kits, clothing, medical supplies, hospital equipment, sewing machines and other useful resources.
2. Donations Are Generally Not Shipped
Most donations made through the Akshatam Foundation website are monetary donations.
A monetary donation does not result in the shipment or delivery of a physical product to the donor.
After a successful donation, the donor may receive an electronic donation receipt or other applicable documentation by email.
The Foundation's website states that donation receipts are sent by email after the donation is processed.
3. Physical Donations
Akshatam Foundation may accept physical donations such as:
- Food and ration materials
- Clothing
- Educational materials
- Medical supplies
- Hospital equipment
- Sewing machines
- Mobility equipment
- Other useful resources
- Relief materials
- Other goods suitable for charitable purposes
Donors wishing to provide physical items should contact the Foundation before sending the items.
The Foundation may provide instructions regarding:
- Delivery address
- Collection arrangements
- Packaging
- Quantity
- Condition of items
- Suitable delivery method
- Required documentation
Physical donations should not be sent to an address without prior confirmation from Akshatam Foundation.
4. Delivery of Physical Donations
Where the Foundation agrees to receive a physical donation, the donor may be responsible for arranging and paying the transportation or courier charges unless otherwise agreed in writing.
Depending on the circumstances, Akshatam Foundation may:
- Arrange collection
- Provide a delivery location
- Coordinate with a courier or logistics provider
- Accept delivery directly
- Arrange distribution to an identified project or beneficiary
Delivery arrangements may vary depending on the type, size, weight and intended use of the donated item.
5. Delivery of Purchased Products
If Akshatam Foundation offers physical products for purchase through its website, the applicable product page or checkout process may specify:
- Product price
- Applicable taxes
- Shipping charges
- Estimated delivery period
- Delivery location
- Available delivery methods
Orders will normally be processed after successful confirmation of payment.
The Foundation may use third-party courier, logistics or postal service providers for delivery.
6. Delivery Time
Where physical delivery is applicable, estimated delivery time will depend on:
- Product availability
- Order confirmation
- Payment confirmation
- Shipping destination
- Courier availability
- Public holidays
- Weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Other circumstances beyond the Foundation's reasonable control
Any delivery timeline communicated by the Foundation is an estimated timeline and not an unconditional guarantee.
7. Shipping Charges
Where applicable, shipping or delivery charges will be communicated during the ordering process or otherwise before dispatch.
Shipping charges may depend on:
- Destination
- Weight
- Size
- Quantity
- Delivery method
- Courier charges
- Special handling requirements
For certain charitable activities, the Foundation may absorb or subsidise delivery costs.
8. Delivery Areas
Delivery availability depends on the particular product, service or charitable activity.
Unless specifically stated otherwise, delivery may be available within India subject to:
- Courier availability
- Serviceable locations
- Applicable laws and regulations
- Product restrictions
- Logistical feasibility
International delivery, where offered, may be subject to additional conditions, customs requirements and applicable laws.
9. Address Accuracy
Customers, donors, applicants or recipients are responsible for providing accurate delivery information.
This may include:
- Full name
- Complete address
- City
- State
- PIN code
- Mobile number
- Email address
- Other information required by the delivery provider
Akshatam Foundation shall not be responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information provided by the recipient.
10. Failed Delivery
A delivery may fail because of:
- Incorrect address
- Incomplete address
- Recipient unavailable
- Incorrect phone number
- Refusal to accept delivery
- Restricted delivery location
- Courier service limitations
- Repeated delivery attempts being unsuccessful
Where possible, the Foundation or delivery provider may attempt to contact the recipient for clarification.
Additional shipping charges may apply for re-dispatch where the failed delivery resulted from incorrect information supplied by the recipient.
11. Damaged or Missing Items
If a physical product or item arrives damaged, the recipient should notify Akshatam Foundation as soon as reasonably possible.
The recipient may be requested to provide:
- Order or transaction details
- Photographs of the package
- Photographs of the damaged item
- Delivery receipt
- Courier information
- Other relevant evidence
The Foundation will review the matter and determine an appropriate resolution in accordance with the applicable product, refund or replacement policy.
12. Digital Documents and Receipts
Certain services provided by Akshatam Foundation may be delivered electronically rather than physically.
Examples include:
- Donation receipts
- Tax-related donation documentation where applicable
- Event certificates
- Application confirmations
- Course information
- Communication
- Reports
- Other digital documents
Where electronic delivery is used, the document may be sent to the email address or other contact information provided by the user.
The Foundation's website currently states that donation receipts are delivered by email.
13. Event Certificates
Where an event provides a certificate, the Foundation may provide it:
- Electronically by email
- Through an online certificate-download facility
- Physically, where specifically stated
The method of certificate delivery may depend on the particular event.
14. Course Materials
For paid or free educational courses, the delivery method may be:
- Online access
- Digital materials
- Downloadable materials
- Physical course materials, where specifically offered
The Foundation's website currently includes paid course registration facilities, including Fire Course, Computer Course and Beauty Parlour Course forms.
If physical materials are included with a particular course, the applicable delivery terms will be communicated during registration or before dispatch.
15. Charitable Relief Materials
Akshatam Foundation may distribute food, medical supplies, clothing, educational materials, emergency supplies and other resources as part of charitable programs.
Such distribution is generally made to identified beneficiaries, communities, institutions or project locations rather than to donors.
Distribution depends on:
- Availability of resources
- Project requirements
- Beneficiary needs
- Location
- Emergency conditions
- Available funding
- Operational capacity
The Foundation does not guarantee that every donor will receive a physical item in exchange for a donation.
16. Project and Campaign Distribution
Funds raised through a particular campaign may be used to purchase and distribute goods or services for the relevant charitable purpose.
Examples may include:
- Food
- Educational materials
- Medical supplies
- Hospital equipment
- Animal feed
- Relief materials
- Other project-related resources
The Foundation may purchase, transport and distribute such resources directly or through authorised partners.
17. No Physical Product for Monetary Donations
Unless expressly stated otherwise, a monetary donation does not constitute a purchase of goods or services.
Donors should not expect:
- A product
- Merchandise
- Gifts
- Promotional items
- Physical certificates
- Any other physical item
in exchange for a charitable donation.
Any promotional or recognition item offered in connection with a campaign will be subject to the specific terms of that campaign.
18. Third-Party Delivery Providers
Akshatam Foundation may use third-party courier, postal, logistics or delivery providers.
Once an item has been handed over to the delivery provider, delivery may be subject to that provider's terms and operational procedures.
The Foundation will make reasonable efforts to assist with delivery-related issues but cannot control delays caused by third-party logistics providers.
19. Force Majeure
Akshatam Foundation shall not be responsible for delivery delays caused by circumstances beyond its reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Severe weather
- Fire
- Epidemics or pandemics
- War
- Civil disturbances
- Government restrictions
- Strikes
- Transportation disruptions
- Courier disruptions
- Technical failures
- Other extraordinary circumstances
In such circumstances, delivery may be delayed until reasonably possible.
20. International Shipments
If international delivery is offered, the recipient may be responsible for:
- Customs duties
- Import taxes
- Local taxes
- Customs clearance
- Documentation
- Other charges imposed by the destination country
International shipments are subject to applicable Indian and destination-country laws.
Akshatam Foundation may refuse or cancel an international shipment where legal, regulatory or logistical restrictions apply.
21. Delivery and Refund Policy
Shipping and delivery issues involving purchased products may also be governed by the Foundation's Refund & Cancellation Policy.
Where there is a conflict between this Shipping & Delivery Policy and a specific product or campaign policy, the specific policy may apply to that transaction.
22. Fraudulent or Unauthorised Transactions
Akshatam Foundation reserves the right to investigate transactions where there is a reasonable suspicion of:
- Fraud
- Unauthorised payment
- Misuse of the website
- False information
- Payment manipulation
- Other unlawful activity
A transaction may be delayed, cancelled or withheld while an investigation is conducted, subject to applicable law.
23. Changes to This Policy
Akshatam Foundation may update this Shipping & Delivery Policy from time to time to reflect:
- Changes in our services
- New products or programs
- Changes in delivery providers
- Changes in charitable activities
- Changes in applicable laws
- Changes in operational procedures
The updated policy will be published on this webpage with a revised “Last Updated” date.
24. Contact Us
For questions regarding shipping, delivery, physical donations, dispatches or delivery arrangements, please contact:
Akshatam Foundation
Website: https://akshatamfoundation.org/
Email: support@akshatamfoundation.org
Phone: +91 8886102045
Registered Office: Moriya, Ta: Palanpur, Dist: Banaskantha, Gujarat – 385001, India